Eleanor Boutique

At The Eleanor Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop with us, use our services, or communicate with us.

Eleanor Boutique operates this online store and website, including all related content, features, tools, products, and services, to provide you with a personalized shopping experience. Our store is powered by Shopify, which allows us to securely provide our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can reasonably be connected to you.

Depending on how you interact with The Eleanor Boutique, we may collect the following information:

Contact Information

• Name
• Email address
• Phone number
• Shipping address
• Billing address

Payment Information

• Transaction information
• Payment confirmations
• Purchase details

Account Information

• Account details
• Login information
• Preferences and settings

Shopping Information

• Products viewed
• Items added to your cart
• Wishlist items
• Purchases
• Returns or exchanges
• Order history

Communication Information

Information you provide when contacting us, including customer support requests or questions.

Device Information

• IP address
• Browser information
• Device details
• Website activity and usage information

Sources of Personal Information

We may collect personal information from:

• Information you provide directly when placing an order, creating an account, or contacting us
• Information collected automatically through cookies and similar technologies
• Shopify and other trusted service providers that support our business
• Third-party partners when necessary to provide our services

How We Use Your Personal Information

We use your information to provide and improve your shopping experience with The Eleanor Boutique.

Providing Our Services

We use your information to:

• Process and complete orders
• Process payments
• Arrange shipping
• Handle returns and exchanges
• Manage your account
• Provide customer support
• Improve your experience on our website

Personalizing Your Experience

We may use your information to:

• Recommend products
• Remember preferences
• Improve our collections and services

Marketing and Promotions

With your permission, we may use your information to send:

• Boutique updates
• New collection announcements
• Special offers
• Promotional messages

You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We use personal information to:

• Protect our customers
• Prevent fraudulent activity
• Keep our website and services secure

Legal Requirements

We may use your information when required by law or to protect our rights and services.

How We Share Personal Information

We only share personal information when necessary to operate our business.

This may include:

• Shopify and service providers that help us operate our store
• Payment processors
• Shipping and fulfillment providers
• Analytics and marketing partners

We do not sell your personal information.

Relationship With Shopify

The Eleanor Boutique uses Shopify as the platform that powers our online store. Shopify securely processes information needed to provide and improve online shopping services.

Information submitted through our website may be shared with Shopify and trusted third parties that help us operate our store.

For more information about Shopify’s privacy practices, you can review Shopify’s privacy policy.

Third-Party Websites and Links

Our website may include links to third-party websites or services.

The Eleanor Boutique is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

The Eleanor Boutique is not intended for children and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We take reasonable steps to protect your personal information.

However, no online system can guarantee complete security. We recommend keeping your account information private and avoiding sharing sensitive information through unsecured methods.

We retain information only as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain our business records.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

• Accessing your personal information
• Requesting corrections
• Requesting deletion of your information
• Receiving a copy of your information
• Managing marketing preferences

To make a request, please contact us using the information below.

Managing Communication Preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.

You may still receive important messages related to your orders, purchases, or account.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country through trusted service providers such as Shopify.

We take appropriate steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Eleanor Boutique
Email: info@eleanorboutique.co

Support Hours:
Monday – Friday
09:00 AM – 5:00 PM

Company Name:
Eleanor Boutique