At Eleanor Boutique, we want you to feel confident and happy with your purchase. If something is not quite right, we offer a 30-day return period from the date you receive your order.

To be eligible for a return, your item must be:

• In the same condition as received

• Unworn and unused

• With original tags attached

• In the original packaging

• Accompanied by proof of purchase

To begin a return, please contact us at:

Email: info@eleanorboutique.co

Our team will guide you through the return process and answer any questions you may have.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can review the issue and find the best solution.

Non-Returnable Items

Some items may not be eligible for returns, including:

• Personalized or custom-made products

• Items that cannot be returned due to hygiene reasons

• Final sale items

• Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the quickest option is to return your original item and place a new order once your return has been approved.

This allows you to receive your preferred item as quickly as possible.

European Union 14-Day Right of Withdrawal

For orders shipped to the European Union, customers may have the right to cancel or return their order within 14 days of receiving their purchase, without providing a reason.

Returned items must meet the same conditions:

• Unworn

• Unused

• Original packaging

• Proof of purchase included

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

Return shipping costs are the responsibility of the customer. Since we provide free shipping on orders, we are unable to cover return postage costs.

We recommend using a tracked shipping service when returning items, as we cannot be responsible for lost or delayed return packages.

If more than 15 business days have passed after your refund approval and you have not received your refund, please contact us:

Email: info@eleanorboutique.co

Thank you for choosing Eleanor Boutique.